Terms and Conditions

Overview

We strongly advise you read these terms and conditions prior to placing an order.  By placing an order we will assume that you have read and understand them.  If you’re uncertain about anything then please contact us on email  Support@hlights.store.

In these Terms and Conditions:
“We” and “Us” means hlights.store.
“You” means the person using the website.

Use of the website

By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian

Access to our site

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free, however due to the nature of the Internet this cannot be guaranteed.  Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services.  We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning.  This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website.

We cannot guarantee that the website is free from computer viruses.  It is your responsibility to take precautions in this respect.

Licence for Website Access

We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching), or modify it, or any part of it, unless you have our express written consent.  This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.

Your Conduct

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.  Any unlawful or fraudulent use of our website is likely to result in details being passed to the police or relevant authorities.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.

Placing an Order

After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.

When we despatch your order we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.


If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.

If the items you have ordered are unavailable you will be notified as soon as possible. Unfortunately, due to the dispatch process beginning immediately after orders are placed, we are unable to cancel successful orders and so any unwanted items will have to be returned for a refund (see our returns policy for details).

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

PLEASE NOTE THAT ORDERS CONTAINING MULTIPLE ITEMS MAY BE SUBJECT TO A SLIGHT DELAY IN DISPATCH.  WE WILL CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU OF ANY DELAY.

Pricing and payment

All prices are in US dollars. 

Where applicable, delivery costs will be added to the total price of the goods.

Prices are subject to change without notice.

The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

Despite our best efforts, pricing errors may occasionally occur.  We will verify pricing when processing your order.  If a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.  If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

Delivery

We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control.  If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by USPS, then you will be responsible for them.
USPS will not consider a parcel as lost in post until delivery has not been made or attempted until 10 days after dispatch. We suggest that you raise any issues with delivery to us as soon as possible but please be aware we cannot take any action until this timeframe has passed.

Right to Cancel

If you are a consumer you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.

Instructions on your right to cancel

You have the legal right to cancel your order within fourteen days, without giving a reason.

This cancellation period of fourteen days starts with the day you or the person of your choice receives the order at your chosen delivery address. You must cancel your order before the fourteen days end.

In order to apply for your legal right to cancel you need to contact us (Support@hlights.store) by Email or phone to let us know about your decision to cancel an order.

Consequences of the cancellation

If you (The Consumer) cancel your contract, we (hlights.store) are obliged to refund your payment.

This refund includes delivery costs, with the exception of additional costs, should you choose a different delivery option other than the cheapest standard delivery offered by us.

In order to refund your money, we will use the same transaction that you chose in order to pay, unless we agree on an alternative refund method. We won’t charge an extra fee for the refund.

Please note that we can deny you a refund until we have either received the products or proof that you have sent them.

You must post the goods within a period of fourteen days starting from the date you inform hlights.store about the cancellation of the contract.

Complaints Procedure

If you are not entirely happy with your recent experience, please raise a complaint by contacting our email: Support@hlights.store

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 14 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 15 days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response

Liability

We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law. 

We are still liable for:
- Loss, damage, death or personal injury resulting from our negligence.
- The quality of the products and services we provide.
- Fraudulent misrepresentation.

Gift Wrapping

When gift wrapping is purchased alongside your order you accept that there may be a short delay to the delivery times shown at time of purchase. Should you wish to cancel or return an order that was gift wrapped; we do not refund the gift wrap service charge unless in accordance with your legal rights.

By using the gift wrapping service on the hlights.store, you accept and agree to these terms and conditions.